Shipping Policy
Shipping Policy
Welcome to Wallbox EV's Shipping Policy page. We're committed to ensuring your orders are delivered swiftly and securely. Below are the details of our shipping options and policies.
Shipping Options and Rates
-
Express Shipping
- Delivery Time: 3-4 business days
- Cost: €12.99 EUR
-
Free Shipping
- Delivery Time: 5-7 business days
- Cost: Free
Shipping Details
- Order Processing: Orders are processed within 1-2 business days. Orders placed after 12:00 PM will begin processing the next business day. We do not process orders on weekends or public holidays.
- Tracking Information: Once your order is shipped, you will receive an email with the tracking number and a link to track your package.
- Shipping Areas: We currently ship to all regions within the European Union and Great Britain. For orders outside this area, please contact our customer service for more information.
- Delivery Times: Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or other unforeseen circumstances.
Additional Information
- Address Accuracy: Please ensure your shipping address is correct at the time of purchase. Wallbox EV is not responsible for orders shipped to incorrect addresses provided by the customer.
- Failed Deliveries: If a delivery fails due to incorrect address information or absence of the recipient, additional shipping charges may apply for re-delivery.
- Order Tracking: If you experience any issues with tracking your order or need further assistance, please contact our customer service team at support@wallboxev.com.
Thank you for choosing Wallbox EV. We strive to provide the best service and quality products to our valued customers. If you have any questions or need further assistance, please don't hesitate to reach out.
Wallbox EV Customer Service
Email: contact@wallboxev.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM CET